Vendor Issues?

What do you do when something with a vendor goes wrong? Say for instance, something was not the way you thought it should be and guests commented about the poor quality. These situations are unfortunate but in many weddings it happens. Here are some ways that you can gather your thoughts and talk to them in a very mature manner that will leave you with your dignity and you will definitely gain respect from the vendor!

1. Collect facts about the situation and write them down. Make sure you have it together before confronting.
2. Find someone that can support you before doing any confrontation. Maybe another person that has paid for part of the wedding (mom, dad, in-laws, new spouse) and talk about the facts that you have come up with so everyone is on the same page.
3. Decide which method is best for you to contact the vendor. Phone, email, in person and then set a date to do the confrontation. The more constructive the confrontation is, the less likely you will have emotions flaring during that time.
4. Decide what the vendor can do to make it right and leave you happy or at least okay with the situation. Money returned? Free services in the future? An apology? Know what you want because most likely the vendor will say, "How can we make this right?" If you know what you want then you can get what you want and do not feel ashamed to ask for that!
5. Contact the vendor and tell them you would like to talk to them about the service they provided for your wedding. If you are wanting to talk to them by phone, ask them if it is a good time to talk now, or should you call them back? If you are going to meet in person ask them what would work best for them.